Refund Policy

Our Policy

MenuCraft, operated by E Social Media (France), does not offer refunds on any subscription payments — whether monthly or annual — once a payment has been successfully processed through Stripe.

By subscribing to a paid plan, you explicitly acknowledge and agree that:

• You have had the opportunity to evaluate the Service fully via our free plan and live theme demo before paying
• The subscription fee is non-refundable under any circumstances as described in this policy
• Cancelling your subscription stops future billing but does not entitle you to a refund of amounts already charged

What Is Not Refundable

The following situations are explicitly excluded from any refund consideration:

• Unused days or weeks remaining in a billing period after you cancel
• Accidental plan upgrades or renewals
• Dissatisfaction with the platform, its features, or theme designs
• Failure to cancel your subscription before an automatic renewal date
• Change of business activity or closure
• Technical issues caused by your own infrastructure, device, or internet connection

Got a Problem? Contact Us.

Even though we do not offer refunds, we want every MenuCraft user to have a great experience. If you're facing any issue — billing, technical, or otherwise — please reach out to us directly. We will do our best to help.

Billing Error Exception

The only circumstance in which a correction may be issued is in the event of a documented billing error or duplicate charge caused by a verified technical fault on our side.

If this applies to you, contact us within 7 days of the charge at support@menucraft.digital and include:

• Your account email address
• The transaction date and amount
• A brief description of the issue

Any decision to issue a correction or credit remains entirely at the discretion of E Social Media.

Cancellation

You can cancel your subscription at any time from your account dashboard, with no penalty. When you cancel:

• Your Pro features remain active until the end of the current paid billing period
• Your account automatically reverts to the free plan at the end of that period
• No further charges will be made to your payment method
• Your menu data is retained on the free plan unless you choose to delete your account